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Satisfaction Survey
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1. Please clarify the type of your enterprise：
Shipping company
Shipper
Forwarding
Logistics
Transportation
Other
2. The reason I chose CML is mainly because：
Client's requirement
Competitive price
Considerate Service
Convenient System
Others
3. How satisfied are you with our operation procedure?
Satisfied
Ordinary
Unsatisfied
4. How satisfied are you with our facilities?
Satisfied
Ordinary
Unsatisfied
5. How satisfied are you with our working skills?
Satisfied
Ordinary
Unsatisfied
6. How satisfied are you with our working efficiency?
Satisfied
Ordinary
Unsatisfied
7. How satisfied are you with our service attitude?
(If you are not satisfied with our service, we would appreciated if you could name the staff, and we will get in touch with you)
Satisfied
Ordinary
Unsatisfied
8. How satisfied are you with our document operation?
Satisfied
Ordinary
Unsatisfied
9. How satisfied are you with our website checking system?
Satisfied
Ordinary
Unsatisfied
10. How satisfied are you with our cargo real-time tracking service?
Satisfied
Ordinary
Unsatisfied
11.How satisfied are you with our emergency handling ability?
Satisfied
Ordinary
Unsatisfied
12.Have you ever made complaints to CML ? If you have, how satisfied are you with our feedback?
(We would be appreciated if you could list the reason in details)
Never
Satisfied
Ordinary
Unsatisfied
Other
13.Which logistics company’s service do you think is worth learning for CML ?
14.In which way do you think CML could supply a better service for you?
15.Thanks for your participation; your comments are very important for us!